External Relations

Objectives

To understand and meet the needs of the investment, tenant and local communities through regular and effective engagement initiatives
Investment Community
Tenant Community
Local Community

Initiatives and Rationale

Investment
Community

  • Engaged Unitholders, analysts and media through meetings and social events (see page 78 of Sustainability Report 2019)
  • Launched Green Dot Series to raise collective understanding of U.S. economy and office real estate sector
  • Collaborated with financial bloggers to launch a series of educational articles to reach social media savvy investors

Tenant
Community

  • Regular tenant appreciation, community and health awareness events to create a positive and inclusive working environment (see page 79 of Sustainability Report 2019)
  • Conducted tenant satisfaction surveys every alternate year to understand tenants’ satisfaction, needs and concerns - last survey: 2018

Local
Community

  • Organised indoor activities/haircut sessions and whipped up Thanksgiving Lunch for the isolated elderly
  • Maximised social impact by channeling CSR, corporate gifts and employee engagement budget towards social procurement
  • Participated in donation drives for clothes, shoes and books
  • Donated more than 100 bottles of hand sanitisers to elderly in view of COVID-19

Performance in 2019

Investment
Community

  • Met more than 1,100 investors including 200 institutional investors
  • Awarded Best in Country, Investor Relations – Singapore and Best Investor Relations Officer (Small to Mid-cap) by IR Magazine Awards, South East Asia

Tenant
Community

  • Maintained high tenant retention rate of 76.0% and high occupancy of 95.8% as at 31 December 2019

Local
Community

  • Total volunteer hours of 182.5 hours (+2.2% YoY)
  • Total CSR contribution of S$25,478 (+27.4% YoY)

Targets for 2020

Maintain continuous engagement with the investment community through different initiatives
Maintain or increase tenant satisfaction rate, retention rate and occupancy rate
Maximise social impact via engagement of elderly community, social procurement and donations