Manulife US REIT - Sustainability Report 2018

Blood Drive/Health Screening During the year, a combination of blood drives and health screenings were available in all our properties. The events were hosted by the American Red Cross and aimed at promoting healthy living as well as engaging the community to donate blood for those in need. Eyeglasses and Sunglasses Drive During the year, Michelson partnered with VSP Eyes of Hope to host eyeglasses and sunglasses drive to benefit members in the local community in need of eyewear. Donation boxes were set up in the lobby and approximately 100 pairs of eyewear were donated. Food Drive During the month of November, Plaza carried out a food drive with Person-to-Person benefitting local area families. Donation boxes were set up in the lobby and the event recorded approximately 50lbs of food donations. Tenant Engagement Flu Immunisation The importance of vaccination is the best way to help prevent the misery of influenza and its complications. As part of our wellness and healthy living initiatives, the Property Manager hosted a flu shot event in Figueroa where 59 participants received their annual vaccinations. With this success, we hope that we can implement such initiatives in all our properties. Well-being To promote wellness, healthy living tips were posted regularly via the buildings screen. Surveys were conducted to assess the health and wellness topics which our tenants wish to pursue. Tenants’ Health and Wellness Local Community The Manager strongly believes in proactive engagement with the community in order to give back to the society in which we work. Our local community work involves adopting and supportingmeaningful causes, charities and community groups, including monetary donations. In addition, volunteering encourages team bonding and open communication among staff members. In May 2018, in conjunction with our 2 nd listing anniversary, 13 staff brought 20 elderly members of the Young Women Christian Association (YWCA) on an outing to the S.E.A. Aquarium TM in Sentosa. The event which was jointly organised by YWCA and Wheels-on-Meals, created an opportunity for the elderly, some of whom are wheelchair-bound, to get out of their home for a wonderful and interactive session. In addition, the elderly were given coupons to purchase their snacks to encourage independence during the outing. In October 2018, we donated our fridge and proceeds from the sale of office items to YWCA when we moved office. Into our 2 nd year partnership with St Luke’s Hospital, a community hospital, we celebrated the Mid-Autumn Festival in September 2018 with 20 elderly patients by organising a goldfish lantern-making session. The lantern-making session helped the elderly with co-ordination, cognitive abilities and concentration as well as brought joy and warmth to them. MUST was the Supporting Partner of the Singapore Kindness Run in 2018, to help build a kinder and more inclusive running community. As a Supporting Partner, the amount raised went to beneficiaries such as the Prison Fellowship Singapore, which brings holistic restoration to inmates and their families and Faith Acts, a community care service that helps children with learning needs, youth-at-risk, vulnerable families and seniors. Christmas, a festive celebration of love, joy and peace, saw staff getting together to spread the spirit of giving. Staff participated in the Christmas gift donation drive by ‘ItsRainingRaincoats’, an initiative to spread kindness to the migrant workers of all faith in Singapore and targets to give the 700,000 unsung heroes in Singapore a Christmas present each. MUST’s staff contributed 120 individually wrapped gift packs which included items such as T-shirts, socks and toiletries. Apart from volunteering together with MUST, employees are given two days of volunteer leave per year to encourage additional volunteerism. a 4 or 5-star rating. In terms of tenant satisfaction regarding property management services at their respective buildings, 93% of respondents provided a 4 or 5-star rating. Satisfaction of the leasing process was rated a 4 or 5-star by more than 86% of tenants who responded. In the area of building qualities, almost 96% of respondents rated a 4 or 5-star. When looking at tenant’s overall satisfaction, an overwhelming 9 out of 10 tenants responded with a 4 or 5-star rating. The next survey will take place in 2020. MANULIFE US REIT 69