Manulife US REIT - Sustainability Report 2018

How MUST Supports These Goals 1. Sustainable Properties Being a responsible landlord, improving the eco-efficiency of buildings, providing facilities and services that are in demand 3. Human Capital Providing training, education and career development. Cultivating a dynamic and productive working environment to achieve good quality work 2. Stakeholder Engagement Engaging various stakeholders to better share knowledge about investment, tenant and local needs 4. Ethical Corporate Behaviour Having robust and effective corporate compliance and internal audit practices to be sure that rules and regulations are closely monitored and adhered to Our community involvement goes beyond volunteering hours and monetary donations. In 2018, we created employment in the local community and encouraged self-dependency, commissioning several Singapore social enterprises to design our Chinese New Year red packets and corporate gifts. Our volunteer hours increased 80.5 hours during the year to 178.5 hours and the Manager and staff donated S$20,000 to charities that aim to help the needy such as the aged poor. Human Capital Employee retention is a key challenge that all organisations face. The management team encourages an active learning culture, believing that investing in human capital is vital for the success of MUST. We also aim to attract and retain the best talent in order to help us drive a high level of service. The Nominating and Remuneration Committee (NRC) also provides support and guidance on a wide variety of different aspects of human capital. Training is an essential part of developing, retaining talent and helping employees to achieve their personal and business goals. In 2018, we provided an average of 33.3 training hours per employee, an increase from the 2017 average of 26.1 training hours. A diverse employee base also leads to a dynamic and productive environment and our employee contingent is made up of 70.6% female and 29.4% male. Ethical Corporate Behaviour Finally, it is of paramount importance that providing regular distributions and achieving long-term growth in Distribution per Unit (DPU) and Net Asset Value (NAV) have to be achieved through ethical and responsible corporate practices. This Sustainability Report and other public documents, as well as compliance and alignment to all relevant laws and regulations, enable us to provide stakeholders with the certainty that MUST is being managed to high standards of corporate governance. Transparency also provides reassurance and comfort to all stakeholders. From April 2018, MUST was one of the 60 companies included in the SGX Fast Track programme during its launch by the Singapore Exchange Regulation (SGX RegCo). The programme recognises listed companies with a good corporate standing and those that have maintained a good compliance track record. We are also pleased to announce that our score in the Governance Index for Trusts (GIFT) improved from 69.0 in 2017 to 75.5 in 2018 and that we have had no incidents of non-compliance with any laws and regulations over the last year. With the strong support by the Board, as well as our stakeholders, we will endeavour to strengthen our sustainability focus while delivering stable returns to Unitholders. Jill Smith Chief Executive Officer MANULIFE US REIT 59