Manulife US REIT-Sustainability Report 2019

EXTERNAL RELATIONS To understand and meet the needs of the investment, tenant and local communities through regular and effective engagement initiatives TARGETS FOR 2020 OBJECTIVES Maintain continuous engagement with the investment community through different initiatives Maintain or increase tenant satisfaction rate, retention rate and occupancy rate Maximise social impact via engagement of elderly community, social procurement and donations INITIATIVES AND RATIONALE PERFORMANCE IN 2019 Tenant Community Local Community Investment Community Investment Community • Engaged Unitholders, analysts and media through meetings and social events (see page 78 of this Sustainability Report) • Launched Green Dot Series to raise collective understanding of U.S. economy and office real estate sector • Collaborated with financial bloggers to launch a series of educational articles to reach social media savvy investors Tenant Community • Regular tenant appreciation, community and health awareness events to create a positive and inclusive working environment (see page 79 of this Sustainability Report) • Conducted tenant satisfaction surveys every alternate year to understand tenants’ satisfaction, needs and concerns - last survey: 2018 Local Community • Organised indoor activities/ haircut sessions and whipped up Thanksgiving Lunch for the isolated elderly • Maximised social impact by channeling CSR, corporate gifts and employee engagement budget towards social procurement • Participated in donation drives for clothes, shoes and books • Donated more than 100 bottles of hand sanitisers to elderly in view of COVID-19 Investment Community • Met more than 1,100 investors including 200 institutional investors • Awarded Best in Country, Investor Relations – Singapore and Best Investor Relations Officer (Small to Mid-cap) by IR Magazine Awards, South East Asia Tenant Community • Maintained high tenant retention rate of 76.0% and high occupancy of 95.8% as at 31 December 2019 Local Community • Total volunteer hours of 182.5 hours (+2.2% YoY) • Total CSR contribution of S$25,478 (+27.4% YoY) 2019 SUSTAINABILITY REPORT 77