Manulife US REIT-Sustainability Report 2019

HUMAN CAPITAL To attract and retain talent by cultivating a positive work environment that focuses on diversity, equal opportunities, training, health and wellness TARGETS FOR 2020 OBJECTIVES Continue to hire employees with diversified age, gender and type Organise regular health talks or fitness classes for all employees Maintain or increase average training hours per employee INITIATIVES AND RATIONALE PERFORMANCE IN 2019 Employees Diversity and Equal Opportunity • Practised fair treatment in recruitment and provided equal opportunities regardless of type, gender or age • Provided training on importance of diversity and inclusion Health and Wellness • Subsidised health screening • Organised health talks and fitness classes • Encouraged regular movement by providing height adjustable desks • Provided free professional advice and counselling from external consultants Training and Development • Organised writing workshop to strengthen staff’s communication skills • Subsidised relevant training to equip employees with skills needed to deliver high-quality work Talent Retention • Undertook half-yearly performance reviews to discuss each employee’s performance, achievements and career goals • Undertook annual employee engagement survey to understand employees’ job satisfaction, needs and concerns • Selected a different group of employees every quarter as Ambassadors of Change (AoC), to gather feedback from the rest of the team • Organised regular company cohesion activities such as Breakfast on the House (BOTH), employee appreciation luncheons and movie outings to promote interdepartmental communication and work-life balance Average training hours per employee of 35.2 hours (+5.7% YoY) 100% participation in annual employee engagement survey with significant increase in engagement score 2019 SUSTAINABILITY REPORT 81

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