Manulife US REIT-Sustainability Report 2020

Stakeholder Engagement MUST recognises the need and importance of taking care of our stakeholders’ interests, especially so during the COVID-19 pandemic. More so than ever, we need to ensure business continuity and accountability to stakeholders. In 2020, we identified the needs of our tenants, investors, local community, employees and provided business updates and focused on their well-being. To ensure the effectiveness of MUST’s engagement programmes, we sought verbal feedback fromour stakeholders during meetings and written feedback through event surveys, tenant satisfaction and employee engagement surveys. This feedback enabled us to tailor a wide range of initiatives to engage each stakeholder group based on their specific needs. Tenants • Issued return to office guidebook • Upgraded air filters • Increased frequency of cleaning • Implemented social distancing measures in buildings Local Community • Donated hand sanitisers, surgical and reusable masks to MWS • Donated surgical masks to St. Luke's Hospital • Distributed biscuits to Migrant Worker Centre • Conducted virtual gardening with MWS elderly Investors • First SREIT to hold virtual AGM • Met with ~1,700 investors, analysts and media • Produced 'on-the-ground' video to showcase Downtown LA & asset during COVID-19 • Published sustainability and thought leaderhip pages on websites Employees • Provided employees with thermometers, surgical and reusable masks • Delivered fruit baskets to employees and their families • Organised health workshops and webinars on mental and physical well-being • Engaged staff via virtual BOTH Internal Stakeholders Stakeholders Engagement Method Frequency of Engagement Expectations/Interests Directors • Meeting/calls Ongoing • Regular and timely updates on REIT's operations and performance • Board meetings Ongoing Employees • Employee coffee chat • BOTH • WFH arrangements Monthly • Fair and equal opportunities • Safe and healthy working environment • Effective training • Regular engagement • Health talks and fitness classes • Company cohesion activities • Half-days • Celebratory events Quarterly • Performance reviews Semi-annually • Employee engagement surveys Annually Internally, MUST’s C-Suites update the Board of Directors regularly on the performance of the portfolio, investment landscape, capital management and investor feedback. 72 SUSTAINABILITY REPORT 2020 SUSTAINABILITY APPROACH