Manulife US REIT-Sustainability Report 2020

INVESTMENT COMMUNITY TENANT COMMUNITY LOCAL COMMUNITY Tenant Community Local Community Investment Community • Engaged investment community through virtual AGM, conferences and thought leadership webinars – met approximately 1,700 investors, analysts and media (+24.0% YoY) • Produced ‘Live from LA’ video to provide on the ground colour of Figueroa and Los Angeles • Held regular tenant engagement events and issued return to office guidebook to create a positive and safe working environment • Conducted tenant satisfaction survey to stay up to date with tenants’ satisfaction, needs and concerns INVESTMENT COMMUNITY TENANT COMMUNITY LOCAL COMMUNITY OBJECTIVE Understand and meet the needs of the investment, tenant and local communities through regular and effective engagement initiatives INITIATIVES AND RATIONALE • Channelled CSR, corporate gifts and employee engagement budget towards social procurement • Organised a virtual gardening contest with seniors from MWS • Donated hand sanitisers and masks to elderly from MWS and St. Luke’s Hospital and biscuits to the Migrant Workers’ Centre TARGETS Commit at least S$20,000 to CSR activities Maintain 4 or 5 Star rating for overall satisfaction in tenant satisfaction survey Maintain 'A' rating for GRESB Public Disclosure Publish at least one independent market report of MUST’s cities on website yearly Engage the investment community (analysts, media, institutional and retail investors) at least two times a year • 88.0% of tenants who participated in tenant satisfaction survey responded with a 4 or 5 Star rating on overall satisfaction • Received ‘A’ for GRESB Public Disclosure 2020 with score of 96, ranking 1 st out of 10 Asia offices • Awarded Best in Sector – Financials (including real estate) by IR Magazine Awards, South East Asia 2020 • Total CSR contribution of 188.0 hours (+3.0% YoY) and S$25,964 (+1.9% YoY) PERFORMANCE STAKEHOLDERS 80 MANULIFE US REIT E X T E R N A L R E L A T I O N S