Manulife US REIT-Sustainability Report 2020

Enriching the Investment Community Despite strict social distancing measures in 2020, MUST engaged with more than 1,700 investors, analysts and media via virtual meetings, panel discussions, calls and Green Dot Series webinars. MUST was the first SREIT in Singapore to conduct a virtual Annual General Meeting (AGM). We also embraced mediums such as social media, live chats, radio interviews and an on-the-ground video in our outreach to the investment community. As previously, but of even greater importance in a pandemic scenario, bi-annual e-newsletters post our financial results were distributed to our retail Unitholders to engage them, and event feedback surveys were sent to institutional investors, analysts and media. As part of our Green Dot Series, we collaborated with financial blogger, ProButterfly and organised an Investor Day webinar on Working From Home (WFH) for our retail Unitholders. Post the U.S. election, we invited CBRE to share its views on the future of U.S. office. Additionally, we created a dedicated ‘Green Dot Series’ webpage featuring up-to-date independent market reports and thought leadership articles. A new ‘Sustainability’ page is also available on our website where investors can have easy access on our ESG progress and initiatives. The success of our thought leadership programme has enabled us to reach many more investors and given us greater geographical reach. As at 31 December 2020, excluding our Sponsor, institutional investors made up about 60.0% of our Unitholder base. Our Investor Relations (IR) efforts were recognised by the investment community as we won the Best in Sector: Financials (including real estate) by IR Magazine Awards – South East Asia 2020. Prioritising Tenants’ Health and Safety With the COVID-19 outbreak affecting millions of individuals in the U.S., we recognised the importance of providing a safe and healthy workplace for our tenants. To reduce transmission risks, we upgraded the air filters and increased frequency of cleaning in all our properties. Social distancing signages have been displayed in the lobbies, washrooms and common spaces. Planning for a safe return to work is equally important at our buildings. Over recent weeks, we have been pleased to see more tenants returning to their offices, armed with a tenant guidebook issued to them to facilitate their return. In a collaboration with Dr Joseph Allen, a leading U.S. expert in the healthy buildings industry, our Property Manager conducted two healthy buildings webinars to guide our tenants on recommended health and safety practices during the pandemic. Through those informative webinars, participants were given crucial information on how to take care of themselves in the workplace. In 2020, approximately 52.0% of tenants participated in our tenant satisfaction survey. For overall satisfaction, an overwhelming 88.0% of tenants responded with 4 or 5 star ratings. In addition to conducting tenant satisfaction surveys every alternate year at our properties, we maintained regular conversations with tenants to assess any additional needs and concerns. Doing What We 'MUST' for the Local Community We actively seek opportunities to engage the elderly and, in 2020, the pandemic did not stop us from making a difference. Riding on the themes of green and sustainable living, we collaborated with Everything Green to organise a 28-day virtual vegetable gardening contest for the Methodist Welfare Services (MWS) elderly and our staff. This event provided a platform to connect once again with elderly participants from MWS, with whom we have formed a relationship over previous years of partnership. In 2020, we continued our outreach to community groups such as St. Luke’s Hospital, Project Dignity and TeddyThotz to support and bring joy to the elderly. Beyond community service, MUST remains committed to procuring goods and services from local social enterprises across all possible business functions, including corporate gifts and catering. The integration of social procurement across various functions also gave MUST an opportunity to showcase such goods and services to its wide network of internal and external stakeholders. Donation drives were held throughout the year to encourage the spirit of giving and promoting a culture of recycling. These included care packages for migrant workers and supplying those in need with personal protective equipment (PPE). This year, we recorded a CSR contribution of 188.0 hours and S$25,964. Nurturing our Human Capital In a year like none other due to the pandemic, our employees worked harder than ever to ensure that our Unitholders’ interests were upheld. Throughout the year, we engaged staff on their career goals to identify suitable training courses for each of them. In 2020, the average training hours per employee increased to 35.5 hours. In 2021, in recognition of the importance of ESG to all employees, and as part of MUST’s commitment to sustainability, every member of the team will undertake an ESG course. In 2020, with health and wellness a priority for our employees as they adapted to the new working conditions brought about by the pandemic, we organised regular physical and mental health talks. We also provided PPE to staff in Singapore and to our team members overseas. During the pandemic, our Breakfast on the House (BOTH) programme which started in 2019 continued to play a huge role as a two-way communication platform between senior management and staff. In recognition of the challenges faced in 2020, all employees are allocated five extra leave days in 2021. As our employees return to the office, in order to ensure safety in the workplace, and provide peace of 67 ANNUAL REPORT 2020