External Relations

Objectives

Understand and meet the needs of the investment, tenant and local communities through regular and effective engagement initiatives
Investment Community
Tenant Community
Local Community

Initiatives and Rationale

Investment
Community

  • Engaged investment community through virtual AGM, conferences and thought leadership webinars – met approximately 1,700 investors, analysts and media (+24.0% YoY)
  • Produced ‘Live from LA’ video to provide on the ground colour of Figueroa and Los Angeles’

Tenant
Community

  • Held regular tenant engagement events and issued return to office guidebook to create a positive and safe working environment
  • Conducted tenant satisfaction survey to stay up to date with tenants’ satisfaction, needs and concerns

Local
Community

  • Channelled CSR, corporate gifts and employee engagement budget towards social procurement
  • Organised a virtual gardening contest with seniors from MWS
  • Donated hand sanitisers and masks to elderly from MWS and St. Luke’s Hospital and biscuits to the Migrant Workers’ Centre

Performance in 2020

Investment
Community

  • Received ‘A’ for GRESB Public Disclosure 2020 with score of 96, ranking 1st out of 10 Asia offices
  • Awarded Best in Sector – Financials (including real estate) by IR Magazine Awards, South East Asia 2020

Tenant
Community

  • 88.0% of tenants who participated in tenant satisfaction survey responded with a 4 or 5 Star rating on overall satisfaction

Local
Community

  • Total CSR contribution of 188.0 hours (+3.0% YoY) and S$25,964 (+1.9% YoY)

Targets for 2021 and Beyond

Maintain 'A' rating for GRESB Public Disclosure
Publish at least one independent market report of MUST’s cities on website yearly
Engage the investment community (analysts, media, institutional and retail investors) at least two times a year
Maintain 4 or 5 Star rating for overall satisfaction in tenant satisfaction survey
Commit at least S$20,000 to CSR activities